Privacy Policy

1. Who We Are

Scale Studios is a digital agency providing services including:

• UI/UX Design
• Web Development
• Mobile App Development
• SEO Services
• Digital Marketing

Website: scalestudiosagency.com

2. Information We Collect

We only collect information that you voluntarily provide to us. This may include:

• First Name
• Last Name
• Email Address
• Phone Number

We may also automatically collect limited technical information necessary for website functionality and analytics, such as browser type, device information, IP address, and website usage data.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries
• Contact you regarding requested services
• Schedule consultations and meetings
• Provide proposals and project information
• Communicate regarding ongoing or potential projects
• Improve our website, services, and marketing efforts
• Measure the effectiveness of our advertising campaigns
• Comply with legal obligations

We only use your information for legitimate business purposes related to Scale Studios' services.

4. Meta (Facebook & Instagram) Lead Ads

Scale Studios may collect information through lead generation forms on Facebook, Instagram, and other Meta platforms.

When you submit a lead form through Meta platforms, you consent to Scale Studios receiving the information you provide, including:

• First Name
• Last Name
• Email Address
• Phone Number

We use this information solely to:

• Contact you regarding your inquiry
• Provide information about our services
• Schedule consultations
• Send proposals and business communications

We do not sell, rent, or trade your personal information to third parties.

When you interact with our advertisements on Facebook, Instagram, or other Meta platforms, Meta may also collect and process information in accordance with its own Privacy Policy. Scale Studios receives only the information you voluntarily submit through Meta Lead Forms.

For more information about how Meta processes personal information, please review Meta's Privacy Policy: https://www.facebook.com/privacy/policy/

5. Cookies, Analytics & Tracking Technologies

Our website may use cookies and similar technologies to improve user experience and measure website performance.

We may use services such as:

• Meta Pixel
• Google Analytics
• Google Tag Manager
• Other website analytics and marketing tools

These technologies help us understand website usage, improve our services, and evaluate the performance of advertising campaigns.

You may disable cookies through your browser settings; however, some website functionality may be affected.

6. Data Sharing

We do not sell personal information.

We may share information with trusted service providers that assist us in operating our business, including:

• Website hosting providers
• CRM and lead management platforms
• Email communication services
• Analytics providers
• Marketing and advertising platforms

These providers may only access information necessary to perform services on our behalf.

Advertising and analytics providers may include Meta Platforms, Inc. and Google LLC.

We may also disclose information when required by law or to protect our legal rights.

7. Data Retention

We retain personal information only for as long as necessary to:

• Respond to inquiries
• Maintain business records
• Provide requested services
• Comply with legal obligations
• Resolve disputes

When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

8. Data Security

We implement reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Your Rights

Depending on your location and applicable laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications
• Request information about how your data is used

To exercise these rights, including requesting access, correction, or deletion of your personal information, please contact us at hello@scalestudiosagency.com. We will make reasonable efforts to respond to your request within 30 days.

10. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage users to review the privacy policies of any external websites they visit.

11. Children's Privacy

Our services are intended for individuals and businesses aged 18 years or older.

We do not knowingly collect personal information from children under the age of 18.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or services.

Any updates will be posted on this page along with a revised effective date.

13. Contact Us

If you have questions about this Privacy Policy or would like to request access, correction, or deletion of your personal information, please contact us:

Scale Studios
Website: scalestudiosagency.com
Email: hello@scalestudiosagency.com